FAQs

How do I care for my FreshMax Shirt?
How much can I sweat?
How does it work?
How should I wash my FreshMax Shirt to ensure best performance
Is FreshMax easy to iron?
Is the technology patented?
How do I know a “real” FreshMax Shirt?
Do you sell women’s shirts?
Does FreshMax contain harmful substances?
I want to sell FreshMax Shirts?
How do I buy the fabric?
Can I become an affiliate?
How do I complain?
How do I make an internet purchase?
How do I set up my online account?
What if my billing and shipping address is inside the UK?
What if my billing or shipping address inside the Eurozone?
What if my billing or shipping address inside the US?
What if my billing or shipping address is outside these areas?
What is the returns policy?
How do I return or exchange my shirt?
How long do I have to return my shirt?
Who pays the cost of returning my shirt?
What forms of payment are accepted?
When will my credit / debit card be charged?
How do I use a voucher on the website?
Where do you deliver to?
How long does it normally take to get my shirt?
What are the delivery charges?
Can I have my shopping delivered to an address other than my card billing address?
Do I have to pay taxes and or import duties?
Do the prices displayed include tax?

About my FreshMax Shirt

How do I care for my FreshMax Shirt?

How much can I sweat?

FreshMax Shirts work hard to prevent sweat marks appearing. As the shirt is made from 100% cotton, it is possible for underarm marks to eventually show during intense conditions, however any impact is minimal and FreshMax will always dry much quicker than a regular shirt.

In all but the most exceptional situations, FreshMax will appear sweat-free in the front & back of the shirt.

If you are prone to perspiring and a mark appears, it will not be for very long as the moisture is expelled very quickly.

FreshMax is not a solution to medical conditions but will always help to improve a situation.

How does it work?

A FreshMax shirt works through its patented ’SmartWeave’ technology that directs moisture to pre-determined areas of the fabric. For more information, please click here.

How should I wash my FreshMax Shirt to ensure best performance

Whilst washing FreshMax Shirt, fabric conditioners must be avoided at all times. It is also important to iron the fabric on a hot setting, especially in the underarm area, to invigorate the effects once again.

Is FreshMax easy to iron?

All FreshMax shirts are easy to iron.

Is the technology patented?

FreshMax is protected by a worldwide patent application

How do I know a “real” FreshMax Shirt?

A FreshMax shirt will always have green stitching around the lowest button, and a black and green ‘flag’ at the gusset of the garment. Of course every FreshMax shirt will prevent sweat marks. If you think your garment is counterfeit, please click here.

Do you sell women’s shirts?

FreshMax aims to launch women’s shirts in Spring 2011.

Does FreshMax contain harmful substances?

FreshMax has an Eco-Tex certificate, meaning there are no harmful substances.

Business to Business

I want to sell FreshMax Shirts?

Please visit our commercial partners section

How do I buy the fabric?

Please visit our commercial partners section

Can I become an affiliate?

Please visit our commercial partners section

Customer Service

How do I complain?

Please find details of our customer service team on our contact page

Purchasing our shirts

How do I make an internet purchase?

Click on the shirts link, to arrive at the product page. Choose the shirt design you like, choose the size and proceed through the checkout

How do I set up my online account?

When you add a shirt to the basket and click “checkout” you will be taken through the delivery details and account set up pages

What if my billing and shipping address is inside the UK?

You will be able to buy the shirts in GBP including VAT. Your delivery address MUST be in the UK

What if my billing or shipping address inside the Eurozone?

You will be able to buy the shirts in EURO. Your delivery address MUST be in the EU. You may be liable for extra taxes on delivery of your shirt

What if my billing or shipping address inside the US?

You will be able to buy the shirts in US Dollars. Your delivery address MUST be in the US. You may be liable for extra taxes on delivery of your shirt

What if my billing or shipping address is outside these areas?

You will be able to buy the shirts in GBP. You may be liable for extra taxes on delivery of your shirt

Returns and exchanges

What is the returns policy?

If you have not worn the FreshMax Shirt, you have 28 days to return the shirt in the original packaging to FreshMax for a refund.

How do I return or exchange my shirt?

Please send the shirt in original condition and packaging (including the delivery note)

Please click here to access the Returns form
Please click here to access the Exchange form

How long do I have to return my shirt?

You have 28 days to return your shirt in original condition and packaging for a full refund. To view our full terms and conditions, please click here. All shirts must be sent via recorded delivery to our distribution centre.